Refunds & Returns

At EllalauraBeauty, we want you to be completely satisfied with your purchase. If you need to return any unused products, you may do so within 14 days of receipt. Please include the original receipt with your return to ensure we can process your refund. Note that we do not offer exchanges. Returned items must be in their original condition, including all inner and outer packaging. We cannot accept returns or provide refunds for used items unless they are faulty or damaged. This policy does not affect your statutory rights.

Refunds will not include the delivery or packaging fees incurred from returning your goods to us. Only items purchased through www.ellalaurabeauty.com may be returned. We do not handle returns your order was placed at a third party seller.

You are responsible for ensuring that your returned order reaches us. We recommend opting for tracking or insuring your package prior to delivery. We cannot be held responsible if your returned order does not reach us within the allotted 7-day window.

 

Damaged and defective products

Product damage or shortfall must be brought to our attention within 72 hours of receipt. Please email us if you believe that your items have been damaged or tampered with in any way. In order to expedite your inquiry, please send an image, video or other tangible proof of the damaged product to info@ellalaurabeauty.com

 

Cancellations

At Ellalaura Beauty, we do not accept cancellations once an order has been processed and shipped. If you need to cancel an order, contact our customer service immediately at info@ellalaurabeauty.com or call us on +44 7466 233799. We can only cancel orders if the request is received before processing begins. Successful cancellations will receive a full refund within 5-7 business days. Note that some promotional or sale items may have different cancellation terms. For assistance, please reach out to our customer service team.

 

RETURN ADRESS

To return your product, you should mail your product to: 128 City Road, London, EC1V 2NX.

 

Need help?

If you have any further questions regarding our returns policy, please email us at info@ellalaurabeauty.com