Refunds & Returns

At EllalauraBeauty, we hope you enjoy your products. If for any reason you wish to return your order, you may send back your unused product(s) within 14 days alongside your original receipt so that we can process a refund for you. Unfortunately, we aren’t able to exchange products. Returned items must reach us in their original condition, including inner and outer packaging if applicable. Regretfully, we cannot refund or replace any used items unless they are faulty or damaged. This does not affect your statutory rights.

Refunds will not include the delivery or packaging fees incurred from returning your goods to us. Only items purchased through www.ellalaurabeauty.com may be returned. We do not handle returns your order was placed at a third party seller.

You are responsible for ensuring that your returned order reaches us. We recommend opting for tracking or insuring your package prior to delivery. We cannot be held responsible if your returned order does not reach us within the allotted 7-day window.

 

Damaged and defective products

Product damage or shortfall must be brought to our attention within 72 hours of receipt. Please email us if you believe that your items have been damaged or tampered with in any way. In order to expedite your inquiry, please send an image, video or other tangible proof of the damaged product to info@ellalaurabeauty.com

 

Cancellations

Please note we DO NOT accept cancellations. Processing is a very complicated process and we may not be able to stop your package from leaving our warehouse before seeing any cancellation emails. If we see your cancellation email in time, we will happily make the cancellation.

 

RETURN ADRESS

To return your product, you should mail your product to: C04 9WJ, Highwoods Colchester, Essex.

 

Need help?

If you have any further questions regarding our returns policy, please email us at info@ellalaurabeauty.com