Frequently ~
Asked Questions
If you have other burning questions we weren’t able to address here, feel free to email.
Orders ~
During our sale, products sell out fast! But don’t despair. If the item you’re looking for is out of stock, keep checking back. We’re always updating and restocking our site with your faves!
When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.
We have two manufacturing facilities—one in Vancouver and one in Toronto. In some cases, it’s faster for us to make part of your order in one facility and complete the second part in another. If you have a split shipment, you should see a letter “A” or “B” at the top of the invoice that comes in your box, which indicates that the second part of your order should be arriving soon afterwards.
Ellalaurabeauty wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.
We do not normally accept order cancellations or changes once an order has been processed.
Products ~
Our products gluten-free, however we do make and store all of our products within the same facilities.
Scent is such an important part of our identity, something that makes us who we are. Most of our products contain essential oils, but even our most gentle products have fragrance due to the fact that the ingredients themselves have a scent. In order to remove that scent and be truly “fragrance-free”, we would have to introduce more synthetics, which isn’t the direction that our company wishes to take at this time.
We recommend keeping your products in a dry, cool environment away from sunlight and excess heat.
Yes! You can bring back Ellalaurabeauty plastic pots (black or clear) to our stores. The plastic containers go to our recycling partners where they’re recycled into new containers for our products.